Information on the right of withdrawal for consumers
A consumer is any natural person who concludes a legal transaction for purposes which can predominantly neither be attributed to his commercial nor his self-employed professional activity.
Right of revocation
You have the right to revoke this contract within fourteen days without giving reasons. The withdrawal period shall be fourteen days from the date on which you or a third party other than the carrier designated by you took possession of the goods. To exercise your right of cancellation, you must inform us (Alcantara Musikverlag, Kleinstr. 48, 81379 München, 089/32655483, firstname.lastname@example.org) of your decision to cancel this contract by means of a clear declaration (e.g. a letter, fax or e-mail sent by post). You can use the attached sample revocation form, which is not mandatory. In order to comply with the revocation period, it is sufficient for you to send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of the revocation
If you revoke this Agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this Agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may refuse to refund until we have received the Goods back or until you have provided evidence that you have returned the Goods, whichever is earlier. You shall return or deliver the Goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this Contract. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days.
You shall bear the direct costs of returning the goods.
You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.
Sample withdrawal form
If you wish to cancel the contract, please click on the form below,
and send it back to us filled out:
Exclusion or premature expiry of the right of revocation
The right of revocation does not apply to the following contracts
– for the delivery of digital downloads such as e-books (pdf etc.), audio files (e.g. mp3 etc.) and video files (e.g. mp4 etc.).
– for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature; for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
The modalities mentioned in this section “Returns” are not a prerequisite for the effective exercise of the right of withdrawal according to the section “Information on the right of withdrawal for consumers”.
Customers are asked to report the return to the seller before returning the goods [Add: telephone number and/or e-mail address and/or contact page] to announce the return. In this way, they enable the seller to assign the products as quickly as possible.
Customers are asked to return the goods to the seller as a stamped parcel and keep the proof of posting. The seller will reimburse the customer for postage costs in advance if requested to do so, unless these are to be borne by the buyer himself.
Customers are asked to avoid damage or contamination of the goods. If possible, the goods should be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the possession of the buyer, another suitable packaging should be used to ensure adequate protection against transport damage and to avoid any claims for damages due to damage as a result of defective packaging.
Online Dispute Resolution
According to applicable law, we are required to inform our customers of the existence of the European online dispute resolution service. It can be consulted for the resolution of disputes without having to go to court. You will find the online dispute resolution service set up by the European Commission. http://ec.europa.eu/odr.